Marketing hype instead of health

This is an article about the drive of healthcare providers to focus more on "customer service" rather than good medicine.  Though the ostensible trigger to this shameful trickery are stipulations in US public health law that reward providers for patient satisfaction with their health care experience, only the private sector could come up with something so twisted as to try to pamper and smooth-talk patients into giving a good satisfaction score, as opposed to providing patients with actual high-quality healthcare.  This is what happens when you give the profit motive too central of a place in your healthcare system.