Amazon and the new economy, and Netflix

Here's an article on how the labor practices at Amazon.com are similar to those across the New [Digital] Economy.  It hints that such widespread abuse of labor may represent a recurrence of the conditions that originally inspired the rise of unions.  Here is a short bit on Netflix, expanding on the implications of these companies' offering very attractive benefits to high-skill professional employees while denying the same to the working-class footsoldiers of the operation, those who work in customer service and shipping.